At Axol Ltd we are committed to ensuring that your privacy is protected. This privacy policy sets out how we use and protect any information that you give us when you use this website, or provide your contact details to us in the process of understanding more about our services.

If we ever ask you to provide certain personally identifiable information such as an email address, then you can be assured that it will only be used in accordance with this privacy policy.

We do not ask for personal data to be entered in order to use our website, and as such none is collected as you browse the site. In common with most other websites, when you are browsing our site, we use cookies for analytical data. A cookie is an anonymised small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie tracks your activity only on that site. A cookie in no way gives us access to your computer or any information about you.

We only use cookie information for statistical analysis purposes and then the data is removed from the system. In short, cookies help us provide a better web site by enabling us to analyse the pages that users have visited.

If you choose to make an enquiry via email through this site, or direct through telephone or other means, then only the data you provide us will be stored, and we will use this information for our correspondence together. We may subsequently ask for further details such as your phone number or a colleague’s contact details. In these circumstances we will make sure it is clear exactly why we are asking for the details and it will be used within accordance to this privacy policy.

We collect your data solely to provide the service or information you have requested, such as to send you updates on the support ticket you have submitted, or to respond to your enquiry. We don't use your data for any kind of profiling or subsequent marketing. We do not share this data with any other company or organisation and will never sell or lease this information.

If you choose to make an enquiry via email through this site, or direct through telephone or other means, then only the data you provide us will be stored, and we will use this information for our correspondence together. We may subsequently ask for further details such as your phone number or a colleague’s contact details. In these circumstances we will make sure it is clear exactly why we are asking for the details and it will be used within accordance to this privacy policy.

Any data collected about you by Axol will be kept under Axol’s control. We will not share, sell or lease your data to any company or organisation outside Axol unless should be required to do so by law (e.g. a court order, or legal request from a law enforcement agency).

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

If you have emailed us with an enquiry, we will hold onto this data until we have satisfactorily responded to your query or while you are in discussions with us about working together.

Once we begin working together, we will hold your data for as long as you are a client, and for six months after, in case of follow up work. Once the dialogue or client relationship has come to a conclusion, we will remove your data from our systems after six months.

If we ever intend to keep your data for any longer than this we will make this clear to you.

You may choose to restrict the use of your personal information by emailing us at enquires@axol.tech.

We will not sell, distribute or lease your personal information to third parties unless you have instructed us to or we are required to do so by law.

You may request details of personal information which we hold about you under the Data Protection Act 2018 and the General Data Protection Regulations 2018. If you would like a copy of the information held on you please email us at enquires@axol.tech.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

This is the first version of this Privacy Policy and was released on 29th March 2022.

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:
1. Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.